Refund policy

 

 

Glass jars keep your grub fresh, but sending them back can be tricky! Once a jar's been opened, we can't take it back for hygiene reasons.

Forgot you don't like tomatoes? Changed your mind?
If your order hasn't been opened and the jars are still sealed, you're legally entitled to change your mind (cancel) within 14 days of receiving it. We'll always honour that, but honestly, since we wouldn't risk reselling it, we'd rather you gifted it, turned it into a shrine or passed it to a hungry neighbour than posted it back. The choice is obviously yours. If you'd like to cancel, just email us at hey@fondfoods.co.uk within 14 days of your order arriving and we'll send you where to post it. Return postage is on you.

Something not right? Can we fix it? YES WE CAN...👷
If your order turns up damaged or it's not what you ordered, that's on us (or a heavy-handed courier). We've got you, we hold back a small number of jars from every batch to account for exactly this. Drop us a line at hey@fondfoods.co.uk and, if you can, a few details and a photo go a long way. We'll take it from there.

Refunds
Once we've come to a conclusion (received your sealed jars back or sorted a damaged order), we'll get your refund moving. It'll go back to your original payment method, and it'll be processed within 14 days. Bear in mind it can then take a few extra days for your bank or card provider to post it, that bit's out of our hands :(

We're a small team but we read every message and your experience with FOND is our top top priority.

Thanks :)